Legal
Terms of Service
Last updated: June 2026
These terms set out how SDS Direct works with you. By asking us to build, host, or update a website — or by paying for any of our services — you agree to the terms below. We have written them in plain language so it is clear what to expect from both sides.
What we offer
SDS Direct is a sole-proprietor web-design business in Alberta, Canada. Our services include:
- Website design and build — from a single page to a full site
- Hosting — keeping your site online and served fast
- Edits and updates — pay-as-you-go changes to your live site
- Logo and graphics — visual assets to support your brand
The exact scope of any project is what we agree with you in writing before work starts.
Quotes and estimates
Any quote, estimate, or price we mention is for discussion only. It is not binding until both sides agree to it in writing (email is fine). If your requirements change after we have agreed a scope, the price and timeline may change too — we will always let you know before doing extra work.
Payment
Our payment terms are straightforward:
- Setup deposit. A deposit is due up front before we begin a new build. Once work has started, this deposit is non-refundable, as it covers time and resources already committed to your project.
- Hosting. Monthly hosting is billed in advance for the coming month.
- Edits. Updates to a live site are billed pay-as-you-go, based on the work involved.
Payments are handled securely through Stripe. Invoices are due as stated on the invoice; we may pause hosting or work on overdue accounts after giving you notice.
Turnaround times
We work as quickly as we reasonably can, and we will give you a target timeline for your project. Those timelines are best-effort, not guaranteed. Delays can happen — often while we wait on content, photos, feedback, or approvals from you. We are not responsible for delays that are outside our control.
Ownership and intellectual property
The content you provide — your text, logos, photos, and brand — remains yours. Once your work is fully paid for, you own the design we deliver for your business.
As part of providing the service, SDS Direct manages the domain, hosting, and deployment on your behalf. This keeps your site running smoothly while you are with us. We retain ownership of any underlying tools, templates, frameworks, and code components we reuse across projects.
No guarantee of results
We build quality websites, but we cannot promise specific business outcomes. We do not guarantee any particular level of traffic, search ranking, leads, sales, or revenue. Results depend on many factors beyond a website, such as your market, pricing, and your own marketing efforts.
Limitation of liability
We provide our services with care and skill. To the fullest extent allowed by law, SDS Direct is not liable for indirect, incidental, or consequential losses — including lost profits, lost business, or downtime caused by third-party providers. Where we are found liable, our total liability is limited to the amount you paid us for the service in question.
Some hosting and delivery functions rely on third parties (for example, the hosting platform or payment processor). We are not responsible for outages or failures caused by those providers.
Governing law
These terms are governed by the laws of the Province of Alberta, Canada, and the federal laws of Canada that apply there. Any dispute will be dealt with under the laws of Alberta.
Changes to these terms
We may update these terms from time to time as our services evolve. When we do, we will update the "Last updated" date at the top of this page. Continuing to use our services after a change means you accept the updated terms. If you have a question about anything here, just reach out through the contact form on our website.